Troubleshooting - HT Employee Monitor FAQ

1. I have forgotten my HT Employee Monitor password. How do I reset or change it?

2. The program does not block a specified website(s). What should I do?

3. I do not receive the email reports. What should I do?

4. I cannot access a monitored computer remotely. What should I do?

5. How do I prevent users from circumventing HT Employee Monitor?

6. My antivirus says that HT Employee Monitor contains a threat. What should I do?

7. HT Employee Monitor no longer responds to the hotkeys. What should I do?




I have forgotten my HT Employee Monitor password. How do I reset or change it?

You can log into HT Employee Monitor with a default password.

If you use a registered version, enter to the login window your license key instead of your forgotten password.

If you use the trial version, enter to the login window the default password – trial2014 or trial2013 to access the software.

After it, you can change your password on the menu Options > Set Password.


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The program does not block a specified website/websites. What should I do?

The most common reason is that the URL on your Banned list is not equal to the real website URL.

For example, to block Gmail, you need to add to the list mail.google.com and account.google.com to log in, but not gmail.com. Since gmail.com is not a real URL of this site.

The best way is to visit the website you want to block and copy-paste its URL to the list. You can also block the websites directly from the Visited Websites log, selecting the website and clicking the Block website button.

We recommend not using www, http or https on the list since the real URLs can be without it.

The second reason could be if you use some old version of HT Employee Monitor that does not support latest versions of browsers. Please update the program to make sure you use the latest official version.


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I do not receive the email reports. What should I do?

There are two most common reasons for this. The emails can get into spam, or a firewall blocks the program from accessing the Internet.

Open Email Reporting tab and click Send Test Report. Depending on the result we have a few solutions.

First Case - You get a message about an error.

It meant that some firewall blocks HT Employee Monitor from accessing the Internet. You need to add the program to the list of exceptions of your firewalls.

Solution - Make sure that HT Employee Monitor has permission to access the Internet from all other firewalls/ant viruses you use on your PC. Learn how to add HT Employee monitor to Windows Firewall Exceptions

Second Case - The test is successful, but you do not receive the email.

It means that your reports are in Spam/Junk, so please check your Spam box. Automatically generated emails often may be classified as spam.

Solution - Check your Spam box.

Third Case – You cannot find the email reports in the Spam folder.

Some email boxes filter emails on their entrance, so you even could even not receive your report in spam. Instead, you have such or similar emails that also can be in spam - Mail delivery failed: returning message to the sender.

Solution - Change your email address to another email box or add one more email address to receive the reports. To receive the email reports to a few emails, simply add others addresses separated by a comma.

If the problem persists, please do to hesitate to contact us. We're here to help.

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I cannot access a monitored computer remotely. What should I do?

Please check the following:

  1. The monitored computer is online.
  2. Your computer and monitored computer are on the same network.
  3. The name or IP address of the monitored computer was not changed. In case of dynamic IP addresses, we recommend using the computer name to access the remote console.
  4. Your firewall does not block HT Employee Monitor on the monitored computer from accessing the Internet. This is the most common issue. So please add the program to the list of exceptions of your firewalls.
See how to add the program to the Windows Firewall allowed list

If the problem persists, please do to hesitate to contact us. We're here to help.

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How do I prevent users from circumventing HT Employee Monitor?

To protect the program from bypassing, for example by changing the date and time on the device, we recommend doing the following:

  1. Set up an access password. You can do it using the menu Options > Set Password.
  2. Block access to important Windows options such as Task Manager, Control Panel, Date and Time change, etc. for monitored users.
    Open the Windows Security tab and select the checkboxes.

Note! You can block access for certain users and allow for others. Go to the User Accounts tab to enable/disable the feature for different user accounts.

  1. Hide HT Employee Monitor. To hide the program, go to the General Settings and select Hide the program. This will delete all program icons.

Note! To access the program after hiding, press the Windows key + R and enter the word monitor to the appeared Run dialog.

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My antivirus says that HT Employee Monitor contains a threat. What should I do?

If you downloaded our software from our official website – ht-vector.com or a trusted file downloader, it is absolutely safe. We developed every line of program code ourselves and guarantee that our software is free from any viruses, trojans, and poses no threat.

Note! Do not install the software if you downloaded it from some unknown source.

Some antiviruses may mistakenly determine treats in our software and block it since the program contains monitoring features and records computer activities, as well as trojans. This is a common cause for such software.

That why the manual check is so important for such kind of software. On the Softpedia, you can see the result of a manual program check "100% CLEAN award granted by Softpedia".

To install the software, you need to pause your antivirus temporarily. Download and install the program. After it, you need to add it to the trusted list of your antivirus.

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HT Employee Monitor no longer responds to the hotkeys. What should I do?

It means that the program is not working in the background. In this case, run HT Employee Monitor with the access word monitor or from the installation folder.

After it, check your autorun settings on the General Setting tab and make sure that HT Employee Monitor is configured to run with Windows start. Please also check the Computer Activity log to find when the program worked and make sure that it was not bypassed.

If the problem persists, please do to hesitate to contact us. We're here to help.

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HT Employee Monitor FAQ

Have any questions?

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