Privacy Policy
Your privacy is important to HT Vector Soft. We are committed to safeguarding the privacy of our visitors and users. This Privacy Policy outlines how HT Vector Soft ("HT Vector," "we," "us," or "our") and our affiliates collect, protect, and use your information when you access our websites, applications, and other online products or services linked to this Privacy Policy (collectively referred to as our "Services").
This Privacy Policy also applies when you engage with us through social media, email, or other forms of communication.
Scope of Application
This Privacy Policy applies to all visitors and users of our Services, regardless of their geographic location. We adhere to applicable privacy regulations, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
Information We Collect
The information we collect depends on your relationship with us, the Services you use, and how you interact with them.
From the Website
When you browse our public website as a visitor, we do not request personal information. However, our website uses cookies and similar tracking technologies to enhance your experience and collect data on site performance. Cookies track your interactions with our website, such as pages visited, time spent, and other browsing activities. These cookies are used for website functionality, traffic analysis, and targeted advertisements. You can manage or disable cookies through your browser settings. For more information, please review our Cookies Policy.
From Our Apps Without Online Dashboards
When you use our apps that do not include an online dashboard, such as HT Parental Controls, HT System Administrator, and HT Work Focus, all settings, filter configurations, logs, and reports are stored only on the monitored computers. HT Vector does not have access to any of this locally stored information. The remote console feature in these apps works exclusively within the same network. It provides access to data stored on the monitored computer through a built-in HTTP web server.
For Trial Users
We do not store any personal information for trial users.
For Licensed Users
For licensed users, we collect only the information necessary for the proper functionality of your license:
- Your license key
- The name of the computer where the license is used
- Date of registration
- Email address (if you use email reporting)
- Periodic updates about license key functionality
- We collect program status data (e.g., start and stop events) and information about its autorun settings to improve support services.
We do not store emailed reports generated by the app (if this feature is used). These reports are transmitted via our email server but are not saved on it. For support purposes, we log the date and time of these email transactions, the sender’s email address, and a sequence identifier.
From Apps With Online Dashboards
When you use our apps with online dashboards, such as HT Family Shield and HT Task Vector, all app settings, filters, and reports are stored securely on Google Firebase servers. Google Firebase employs advanced security measures to protect this data, and you can review their Privacy Policy for more details.
Access and Control
You are the only person with access to the data recorded or transmitted by our software. HT Vector Soft does not have access to this information, except for the following account details:
- Email address associated with your account.
- Computer name(s) linked to the account.
- Date of installation.
- Date of the latest information transfer.
Password Security
We do not have access to your password. If you forget it, we cannot retrieve it. Instead, we recommend using the account recovery options provided.
Account Deletion
At your request, we can delete your entire account, including all associated data and settings, from Google Firebase servers.
Purchasing Information
When you purchase our software, the transaction is processed through PayPro Global, a highly trusted and secure payment service provider. PayPro Global ensures the safety of your data by utilizing secure servers with SSL (Secure Socket Layers), firewalls, and digital certificates issued by Verisign™. These measures make it virtually impossible for unauthorized parties to access your data.
Information We Receive
PayPro Global provides us with the following details after a purchase:
- Name
- Email address
- Phone number
- Company name (if entered during checkout)
- License key issued
- Payment history
We do not receive any information about your credit card or other sensitive payment details. Please note that we also cannot manage or access the payment account you create with PayPro Global during the checkout process.
Support Information
When you contact our support or sales team via email or submit a request through our online support form, we store your communication and associated information. This data is used to:
- Respond to your inquiries and resolve issues.
- Improve our services and applications based on user feedback.
We handle all support information in accordance with this Privacy Policy and applicable data protection regulations.
Responsibility for Users
HT Vector Soft does not have access to any data recorded by our software, referred to as "Reports" (e.g., visited websites, applications used, search queries, screenshots). As the user, you are solely responsible for this data and its lawful and appropriate use.
By installing and using our software, you agree to the following terms:
- You may NOT use the software to engage in or enable any illegal activities.
- You may NOT install or use the software on computers you do not own or for which you do not have explicit permission to monitor.
- You may NOT monitor individuals without informing them that they are being monitored.
- You are fully responsible for ensuring that all data collected and recorded by the software is handled in compliance with applicable laws and ethical standards.
HT Vector Soft does not endorse or permit any illegal or unethical use of its software. Failure to adhere to these responsibilities may result in the termination of your license and all associated guarantees without a refund.
How We Use the Information
We use the information we collect to provide, maintain, and improve our products and services. Specifically, we may use personal and non-personal information for the following purposes:
- Provide Services: Deliver and facilitate the functionality of our software and services.
- Respond to Inquiries: Address your comments, questions, and support requests, and provide effective customer service.
- Communicate with You: Share updates about our products, services, and events, as well as news and offers that may interest you.
- Personalize Experiences: Tailor advertisements you see on third-party platforms and websites, and enhance your experience with our apps and services.
- Analyze Usage Trends: Monitor and analyze trends, usage, and activities to improve the performance and functionality of our software and services.
- Debug and Repair Errors: Identify and resolve software issues to ensure the smooth operation of our products.
- Legal Compliance: Comply with legal, regulatory, and financial obligations.
- Other Disclosed Purposes: Use the information for any additional purposes communicated to you at the time of collection.
We are committed to ensuring that all data is handled responsibly and in alignment with this Privacy Policy.
Sharing of Information
To provide you with our software and services, HT Vector Soft works with third-party service providers that assist us in the regular operation of our business. As a result, we may share your personal data with these third parties, who process the information on our behalf.
We only share the minimum amount of personal data necessary for these providers to deliver the requested services. Additionally, we only work with third-party service providers that have demonstrated they have implemented appropriate measures to ensure personal data is processed in compliance with GDPR and other applicable laws and regulations.
The categories of recipients of your personal data may include:
- Hosting and Server Providers: For storage and maintenance of our data and services.
- Communication and Content Delivery Networks: To optimize performance and ensure smooth delivery of services.
- Data and Cybersecurity Providers: To protect and secure your data.
- Billing and Payment Processors: For processing transactions (e.g., PayPro Global).
- Fraud Detection and Prevention Services: To safeguard against unauthorized access and misuse.
- Web Analytics Providers: For analyzing website performance and user interactions (e.g., Google Analytics).
- Email Distribution and Monitoring Services: To communicate updates and manage customer inquiries.
- Session Recording Services: To analyze user interactions and improve website usability.
- Marketing Service Providers: For tailored advertising and promotional campaigns.
- Legal and Financial Advisors: For compliance and professional guidance.
In certain situations, we may have a legal obligation to share your information with third parties. For instance, we may disclose personal data to comply with applicable laws, respond to lawful requests by public authorities, or meet legal obligations.
We remain committed to ensuring that any shared data is handled securely and in accordance with this Privacy Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was originally collected and for other legitimate business purposes, including compliance with legal, regulatory, or other obligations, or until you request its deletion.
Data Subject Requests
You have the right to be informed about how we collect and use your personal information, request access to a copy of the personal data we process about you, and request the deletion of your personal information unless we are required to retain it for legal obligations or to establish, exercise, or defend legal claims.
Personal Data Security
HT Vector Soft implements appropriate organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage users to safeguard their accounts by setting strong passwords, limiting access to devices and browsers, and avoiding sharing sensitive information unnecessarily.
Our personnel involved in processing personal data are bound by confidentiality obligations and access data only when authorized and necessary for its intended purposes.
Changes in Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or feedback from users. Any updates will be posted on our website, ensuring you are always informed about the information we collect and how we use it. We will continue to use your information in accordance with the Privacy Policy under which it was collected.
Privacy Questions
If you have questions or concerns about HT Vector’s Privacy Policy, please contact us at support@ht-vector.com.
Last updated: December 14, 2024