Purchasing FAQ

How can I order online?

To order online, please follow these simple steps. Visit OUR ONLINE STORE and choose the product you wish to buy by clicking on the "Buy" button next to it. When you click the "Buy" button, you enter the shopping cart - this is on a secure https:// type page.

If you need more than one copy, change the number in the "Quantity" field. Proceed by entering the billing and delivery information. Please fill in carefully all information requested on the order form. You can choose between several payment methods and finalize your order.

After placing the order, you will receive a confirmation email immediately. The license information will be delivered via email as soon as we have received your payment.

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When will I receive my license key?

For payment methods such as Credit Card or PayPal, the license information will be emailed usually in a few minutes after your order has been completed.

For payment methods such as Bank Transfer or check, the license information will be sent immediately upon the payment is received and confirmed (usually from 2 to 5 business days).

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How secure is the online purchase?

All orders are processed by PayPro Global. PayPro Global has PCI DSS Level1 certificate, the most important security standard in the card payment industry. All data sent from your browser to PayPro Global is encrypted. PayPro Global is certified by McAfee Secure and does not store any credit card sensitive information. Click to learn more

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How does HT Vector charge my account?

To ensure uninterrupted service, all subscriptions to HT Vector Software are renewed automatically. All of our subscriptions are renewed at the current subscription rate when the current subscription term ends. Our payment processor PayPro will charge you monthly or annually, in accordance with your subscription plan on the date of your purchase.

An email notification will be sent to you each time in several days before you will be billed. You can cancel your subscription at any time to prevent future billing by following the link from the email notification or contacting us.

Note: Plans of more than one month are billed as one payment. At this time, HT Vector does not offer lifetime or one-time plans.

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What payment methods do you accept?

We accept Visa/MasterCard/Eurocard, PayPal, American Express, Bank/Wire transfer, Discover/Novus, Diners Club, JCB, Fax, and WebMoney.

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Can you ship the product to my country?

We ship to all countries. Once you have purchased the product using the online order form, a license key will be sent to you by email. So you can buy our software worldwide.

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What currency will I be billed in?

All plans are billed in US dollars. Payments made in your local currency will be converted to USD at the current exchange rate at the time of purchase.

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Do I have to pay (any) fees?

Depending on the laws of your country, taxes, duties or other fees may apply. We do not collect any extra fees and do not have any control over them.

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How can I get a refund?

HT Vector offers a 15-day money-back guarantee to all new purchases. HT Vector will refund the latest auto-renewal within 15 days of renewal if you forget to cancel your subscription. Just request a refund within the first 15 days of your subscription or renewal by submitting a request here.

Please note! There are some non-refundable cases:

• The money-back guarantee does not apply to users who breach any term or condition of our license agreement.
• The license was used on more computers than it was purchased
• HT Parental Controls was used in commercial environments
• A customer used the software on the computer(s) he did not own or did not have permission to monitor
• The computer with the software does not have an internet connection

All our software have 14-day free trial versions. Please test the software before purchasing.

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What are your subscription details?

1. Your subscription begins when your purchase is completed for online payments, (or otherwise, when your payment is received).
2. Buying the software, you are purchasing a recurring subscription which will automatically renew after the first term.
3. You can unsubscribe any time at this customer control panel or by contacting our support.
4. If for some reasons the price is subject to change, we will always send you a notification email in advance.
5. Your subscription includes coverage on the specified number of devices and updates and features may be added.
6. In case of unsubscription, you must uninstall the software at the end of the last payment term.

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How can I change my plane or unsubscribe?

You can cancel or change your plan at any time. Simply leave us your request.

If you cancel, previous charges will not be refunded, but you may continue to use the service until the end of the term you paid for.

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How do I update my billing details?

You can change your credit card details in your personal PayPro cabinet.

Log in to your account and go to MY CREDIT CARDS section.

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How many computers can I use the program on?

You will need to buy a copy for each computer on which you plan to use the software. Just change the number in the "Quantity" field when purchasing. After the purchase, you will get a multi-key for this number of computers. If you use your multi-key on more computers, it will be blocked automatically.

We offer great discount prices. Click "Volume Discounts" next to the desired software on our online store to view the full list of prices.

If you need to install the program on a new computer, you will need to uninstall it from the old computer.

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I have lost/deleted my license key. How can I retrieve it?

To retrieve your license key, please email us at sales@ht-vector.com and write your full name and approximate date of purchase. If your email address has changed, please write us your email address you used to purchase the software. This will help us find your order quickly and send your license key to you.

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How do I upgrade the software? Are updates/upgrades free?

To update the software, download the latest version from our website and install it to the same folder. You can download the latest version and find out the date of the update HERE. To see your version, open the software and, on the File menu, click About.

All updates/upgrades are available for free.

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Do you provide technical support for trial users?

Yes, contact us anytime you have a question. Our support team is ready to help you 24 hours a day, 7 days a week and 365 days a year. For licensed users, we provide priority support.

Please feel free to ask us any questions. Submit your question using this contact form or send us an email at support@ht-vector.com. We will reply to you as soon as possible.

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What if I need to install your program on a new computer?

If you want to change your computer and to transfer our program, please first uninstall it from your old computer. Next, please download the latest version of our software from HERE. Install the program on your new computer and register it with your license key.

Note: You can find your license key in your email box or the registered version of the program. On the Help menu, click About.

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I forgot my password.

If you use the registered version to access the program, please enter your license key instead of your forgotten password. Then you can change the forgotten password and set up a new one.

If you use a trial version, please email us at support@ht-vector.com. Write us your name and the name of the program.

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