Some logs in the email reports are empty
The issue can happen if the computer with HT Parental Controls was not restarted for a long time. In this case, we recommend either restart the PC or either restart HT Parental Controls.
To restart, HT Parental Controls:
- Open the program and go to the menu File > Shut down.
- To launch the program, press the Windows key + R simultaneously and type "parent" in the window that appears.
If it does not help, please check the Monitoring Setting and Email Reporting tabs to make sure they are OK.
More InformationHow to access HT Parental Controls
Have any questions?
Please do not hesitate to contact us. We’re here to help.