The URL in your list is equal to the actual site URL. Visit the website you want to block and copy-paste its URL to the list to avoid mistakes and typos. Or find the site in the Reports, select it and click Block Site.

The most common reason is that the URL on your Blacklist list is not equal to the real website URL. For example, to block Gmail, you need to add to the list mail.google.com, but not gmail.com.

We recommend avoiding www, http, or https on the list since the real URLs can be without them.

Make sure you use the latest official version of HT Work Focus. An old version may not support the latest versions of browsers. To find your version, click Menu → About.

To update HT Work Focus, download and install the latest version from here.

Make sure that HT Work Focus is active — you can see the green color and the text "HT Work Focus is active" on the dashboard.
Open Settings → General Settings and make sure that Run the program automatically is checked.
Check Reports → Computer Time to ensure the program was not bypassed and worked all the time when the computer was turned on. Learn how to avoid program bypassing
Check the Websites > History log. Find the website that was not blocked and check how it is displayed.

If HT Work Focus does not block some website that belongs to the Banned Category, please add this site to your Blacklist and write to us. We will add it to the next version. The app contains thoughts of sites on its database. However, it cannot know all of them.

Need help, feel free to contact our support team.

More Information

How to update HT Work Focus How to block websites Supported browsers

I Don’t Receive Email Reports

Open Settings → Email Reporting and click Send Test Report. Depending on the result, we have a few solutions.

First Case: You get a message about an error.

Solution: It means that your firewall blocks HT Work Focus from accessing the Internet. You need to add the program C:\Program Files (x86)\WF\wmime.exe to the allowed list of your firewalls.

Second Case: The test is successful, but you do not receive the test email.

Solution: It means that your reports are in Spam/Junk, so please check your Spam box. Automatically generated emails may often be classified as spam.

Third Case: You cannot find the email reports in the Spam folder.

Some email boxes filter emails on their entrance, so you could even not receive your report in spam. Instead, you have such or similar emails that also can be in spam — Mail delivery failed: returning message to the sender.

Solution: Change your email address to another email box or add one more email address. To receive email reports for multiple emails, add other addresses separated by commas.

If the problem persists, please do to hesitate to contact us. We’re here to help.

I Can’t Access the Remote Control

Please check the following:

The monitored computer is turned on and online.
Your computer and the monitored computer are on the same network.
The name or IP address of the monitored computer was not changed. In the case of dynamic IP addresses, we recommend using the computer name as an address to access its remote dashboard.
Your firewall does not block HT Work Focus on the monitored computer.

If the problem persists, please do to hesitate to contact us. We’re here to help.

More Information

How to configure Remote Management

How to Prevent Users from Circumventing HT Work Focus

To protect the program from bypassing, we recommend doing the following:

Set an access password for HT Work Focus — Menu → Set Password.
Block access to important Windows options such as Task Manager, Control Panel, etc., with Rules → Enhanced Security.
Hide HT Work Focus. To hide the program, open Settings → General Settings and select Hide the program. That will delete all program icons.

Note! You can turn on Enhanced Security for certain users only. Go to Rules → User Accounts and enable/disable the feature for different user accounts.

Note! To access the program, if it is hidden, press the Windows key + R and enter the word focus into the appeared Run dialog.

More Information

How to access HT Work Focus

My Antivirus Gives a False Positive for HT Work Focus

If you downloaded our software from our official website — ht-vector.com or a trusted file downloader, "100% CLEAN award granted by Softpedia", it is absolutely safe. Some antiviruses may mistakenly recognize threats in our software and block them since HT Work Focus contains monitoring features. It often happens with these kinds of programs.

Note! Do not install the software if you downloaded it from some untrusted sources.

Solution: Pause your antivirus. Download and install HT Work Focus. Then add its EXE file C:\Program Files (x86)\WF\wmime.exe to the list of exceptions in your antivirus.

Please write to us what antivirus detects a threat in our software. We will contact them and report the false positive.

HT Work Focus No Longer Responds to the Keyboard Shortcuts

It means that the program is not working in the background. Therefore, it is important to understand the reason and fix it.

Run HT Work Focus with the access word «focus», or from the installation folder — C:\Program Files (x86)\WF\wmime.exe.
Then find the reason why the app was not running.

It can be:

Conflict with your antivirus. Learn more.
Bypass. Check Reports → Computer Time. For example, you know your computer was turned on for 8 hours, but the Computer Time reports show only 20 minutes. If yes, the program was bypassed. Learn how to prevent users from bypassing HT Work Focus.
Problem with the program autorun. Open Settings → General Setting, and make sure Run the program when Windows starts is selected.

If the problem persists, please do to hesitate to contact us. We’re here to help.

More Information

How to access HT Work Focus How to prevent users from circumventing HT Work Focus

How to Uninstall HT Work Focus

The program uninstallation is protected from unauthorized users. HT Work Focus is not displayed on the Uninstallation Windows menu. To uninstall it:

Open HT Work Focus and click Menu → Uninstall.

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