The software does not block the website(s) I want to block

As with any problem, this can have a few reasons:

1. An URL in your Blocklist is not equal to the actual website URL

For example, to block Gmail, you need to add to the list mail.google.com and, but not gmail.com. Since gmail.com is not a real URL of this site.

The best way to block a website is to visit the website you want to block and copy-paste its URL to the Blocklist. Or block the site from Reports.

We also do not recommend adding www of https in URLs, since the real URLs can be without it.

2. HT Parental Controls is not blocking websites belonging to banned categories

Website Categories contain thousands of sites and keywords. However, we and any other parental controls cannot guarantee 100% efficiency since hundreds of new sites appear daily. Therefore, if some website that belongs to the blocked category is not blocked, you need to add it to the Blocklist. Please also write to us about this, and we will add it to our database.

Add the website to your Blocklist and write to us.

3. HT Parental Controls does not block a website with banned keywords

The program can block web pages if their title or URLs contain banned keywords or URLs. However, If a webpage with images does not contain prohibited keywords from the category, the program cannot recognize what is displayed on the images and block the page. Add such a website to the Blocklist.

HT Parental Controls cannot recognize what is displayed on the images. Please review Reports periodically and blocklist inappropriate activities if you find them. No software can replace your parental attention.

4. Your child uses an unsupported browser

HT Parental Controls supports those browsers: Chrome, IE, Edge, Firefox, Brave, and Opera. If your child uses another browser to bypass your rules , please block this browser using the Application Blocking tab.

Go to Rules > App Blocking. Block the Unsupported Browsers category.

5. Your child found a way to bypass blocking by manipulating the browser

When a child is fastly making different unbelievable manipulations with a browser, the browser can glitch, and HT Parental Controls can stop blocking a site. To avoid such a way of bypassing, please use keywords from the banned site title in your Blocklist and Website Limiting list. So HT Parental Controls can block websites by their titles.

Use keywords for blocking.
For example, add the bare keyword youtube without com, https, www, etc., instead of youtube.com. YouTube titles always contain this keyword. You can see a website title when you hover over the site tab in the browser. Please note that not all websites contain their name in their titles. In this case, you need to use other keywords.

6. You use some old version of HT Parental Controls.

Sometimes browsers change their algorithms vastly, and the old version of HT Parental Controls cannot block websites in them. In this case, update your version.

Please write to us if the problem persists, we will be glad to deal with the issue.



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