Troubleshooting

Something doesn’t work as expected? Find your problem below and follow the steps to fix it.

I forgot my passwordLog in with the default password and set a new one.
I do not get email reportsMake a test report and find the reason.
HT Parental Controls doesn’t work on my child’s accountOften caused by Windows parental controls on that account.
HT Parental Controls doesn’t block a website I want to blockUsually the URL in the list doesn’t match the real one.
HT Parental Controls blocks a website I want to allowCheck the allowlist and the filter settings.
HT Parental Controls is not workingA checklist of the most common reasons.
How to prevent children from bypassing HT Parental ControlsProtect the program from bypassing.
How to change your child’s user account to standard to prevent program bypassingA Standard account helps prevent bypassing.